ANIMAL REFUNDS OR CREDITS

 

***NO REFUND OR CREDIT WILL BE ISSUED***

   UNLESS ALL TERMS OF ARRIVAL HAVE

   BEEN MET. NO EXCEPTIONS!

 

1. All claims must be received via fax or e-mail within 12 hours

   of arrival to be considered for refund or replacement. NO

   EXCEPTIONS. Please include: name, address, date, time of

   delivery, and reason for your inquiry.

   Fax  1-618-931-7528

   E-mail   nemospets@sbcglobal.net

 

2. All claim requests must also be submitted with photo

   proof of death or severe injury within the first 12 hours

   after delivery. No refund or replacement will be given without

   photographic proof of death or injury. NO EXCEPTIONS.

 

3. All refunds apply to the cost of livestock only. In no event

   shall shipping and packing charges be refunded. All shipping

   and handling charges are non-refundable.

 

4. All shipments that are refused at time of delivery will not

   be refunded. Any shipments refused place the animal in

   grave danger as they are not packaged for long term return

   shipping.

 

5. We do not except animals shipped without authorization

    for any reason.

 

6. Once your claim has been validated, you will be contacted

   via e-mail with your choice of animal replacement or refund.

   If you choose animal replacement, you will be shipped a

   replacement animal of the same kind. Animal replacement

   will only be offered 1 time. If you choose a refund, your credit

   card will be refunded for the cost of your animal within 3-5

   business days. ALL SHIPPING CHARGES ARE NON-REFUNDABLE.

 

7. We reserve the right ANIMAL REFUNDS OR CREDITS

 

***NO REFUND OR CREDIT WILL BE ISSUED***

   UNLESS ALL TERMS OF ARRIVAL HAVE

   BEEN MET. NO EXCEPTIONS!!*****